Patient Experience

Many healthcare leaders say artificial intelligence offers the promise of improving care. Marcus Schabacker, CEO of ECRI, says there need to be more safeguards.

The dismissal of patient and family concerns rose to the top of ECRI’s annual list of threats to patients. Marcus Schabacker, ECRI’s CEO, talks with us about the need to listen to patients.

Leaders from the Memorial Hermann Health System, Penn Medicine and Rady Children’s Health talk about keys to building smart hospitals.

Arthur C. Evans Jr., CEO of the American Psychological Association, talked about the importance of finding new ways to reach people who need assistance.

An analysis by Premier Inc. notes that the costs of fighting claims has risen, and there’s an uptick in prior authorization demands from Medicare Advantage plans.

Dan Shoenthal, chief innovation officer at MD Anderson Cancer Center, talks about helping patients navigate the system, AI’s potential, and being thoughtful about its use.

Children’s Hospital New Orleans will now be known as Manning Family Children’s, reflecting a ‘transformational’ partnership.

Dr. Mirna Mohanraj of the Mount Sinai Health System developed a program to collect more information about patients in intensive care units. She talks about the work and the benefits for doctors, patients, and families.

The University of Kansas Health System, Newman Regional Health, and LMH Health have formed a ‘strategic affiliation.’ It’s not a merger, but they will work together to boost services.

Duke Health and UNC Health are teaming up to build a new campus that will cost $2-3 billion. Officials share details about the long-awaited pediatric facility.

The top honors include hospitals with national name recognition and smaller institutions. Brad Bowman of Healthgrades talks about the honorees, notable trends and the gap between the best and the bottom.

The ranking sets out to name the top providers nationwide, but Brad Bowman of Healthgrades says the list shows many Americans can’t easily get to the best hospitals.

Combining innovative technology with personal attention to improve patient outcomes and drive value-based care initiatives

There are greater incidences of cancer among younger women, and Black and Native Americans have higher mortality rates, according to new figures from the American Cancer Society.

Dan Nardi talks about the firm’s partnerships with health systems, efforts to reduce unnecessary ED visits and offering more relief for patients and providers.

Health systems and clinicians can’t ignore it or throw up their hands. Dr. Geeta Nayyar, author of ‘Dead Wrong,’ talks about battling misinformation on social media, building trust, and the business case for providers.

Gallup’s annual survey finds nurses continue a streak covering more than two decades. Doctors rate higher than most professions, but their support has dropped.

Lawmakers say private equity firms are focusing on profits, hurting hospital operations and patient care. A new study links private equity ownership of hospitals to declines in care.

Rady Children’s Hospital San Diego and Children’s Hospital of Orange County have come together. The merged organization is now known as Rady Children’s Health.

Healthcare leaders offer predictions on trends regarding women’s health, cancer care, behavioral health, and more.

Interdisciplinary care providers offer comprehensive services and encourage collaboration among all members of the care team.

These stories on the patient experience resonated with readers over the past 12 months.

R. Lawrence Moss, CEO of Nemours, talked with us about the plans, which include expanding the emergency department of its Florida campus and its maternal and fetal health program in Wilmington.

The patient safety group recognized less than 140 hospitals. Leah Binder of the Leapfrog Group talks about the honors and the qualities of the top hospitals.

The company’s founder talks with Chief Healthcare Executive® about weight loss drugs, the rise in in-person appointments, what customers are seeking and more.

After examining more than 800 hospitals, U.S. News & World Report unveils its 2025 list of the top hospitals for maternity care. Jennifer Winston of U.S. News talks about the rankings.

More than half of all reviews are negative, according to a new study from the University of Pennsylvania. Hospital ratings tumbled in the pandemic and haven’t fully recovered.

Patients are routinely stuck in emergency departments for days, or longer, which is hurting patients and staff. A recent study also says it’s adding costs to hospitals.

The group released its Fall 2024 hospital safety grades and finds encouraging progress after problems during the pandemic. Katie Stewart of The Leapfrog Group talks about the improvements and building on those gains.

Dr. Myechia Minter-Jordan, the new leader of the AARP, talks with Chief Healthcare Executive about her goals and why it's such a pivotal moment for the organization.