Patient Experience

The partnership between the Cleveland Clinic and Amwell is enjoying robust growth. Peter Rasmussen, the chief clinical officer, talks about the venture’s success and what’s coming next.

Some patients end up back in the hospital because they didn’t follow their treatment plan, for a variety of reasons. Colin Banas of DrFirst talks about the need to improve.

They’ve partnered to guide patients to doctors and providers offering affirming care. Dustin Nowaskie of OutCare Health talks about the need to offer better care for LGBTQ+ communities.

Hiring managers and health system leaders can take important steps to keep patients safe.

The number of survivors with functional limitations has more than doubled, suggesting the need for more work to help people live better lives, researchers say.

The system launched one of the first programs to offer acute care at home. Ania Wajnberg of Mount Sinai talks about the ingredients of a successful program.

Those patients had higher rates of sepsis and respiratory failure, according to a study of millions of records. Missy Danforth of The Leapfrog Group spoke with us about the findings.

The AI-powered technology is making life easier for patients’ families and reducing headaches for a health system serving young patients with complex needs.

Personalized care driven by pharmacy better informs how you might respond to your meds.

More young people are having bariatric surgeries. The American Academy of Pediatrics has called for more access to the procedure for kids and teens struggling with obesity.

A recent survey suggests consumers are more interested in getting payment notices digitally. Some hospitals are offering more digital payment options, but many are not.

Most Americans say the healthcare system is overwhelming and time-consuming. Patients say they want more time with providers and find it too difficult to get appointments.

A new study examines how the ransomware attack led to higher volume at surrounding hospitals. The authors say hospitals must develop emergency plans to respond to attacks.

Three types of infections have seen significant increases, according to the organization. CEO Leah Binder says the findings ‘should stop hospitals in their tracks.'

The co-founder of an online marketplace where patients can find doctors, Goldhill talks with Chief Healthcare Executive about his journey and how the industry needs to evolve.

Rick Evans talks with Chief Healthcare Executive about the importance of communication, giving guidance on patient encounters and improving the patient experience.

Doctors and health systems will offer better care if they connect with patients and patients feel like their concerns are being heard.

The Massachusetts healthcare technology company has introduced new tools aimed at patients and measuring their satisfaction. Paul Brient of athenahealth talked with Chief Healthcare Executive about engaging patients.

Consumers are seeing more ease and convenience in other aspects of their lives, and they want it from health systems, according to Mona Baset of Intermountain Health.

Artificial intelligence dominated the health technology conference, but it wasn’t the only fascinating topic of discussion.

The West Virginia University Health System has added a host of small hospitals to its system. Kimberly Clarke of WVU Medicine says technology is the key to leveling the playing field.

During a spirited panel discussion, some high-profile leaders talked about the deficiencies in healthcare that won’t be mended by the latest high-tech solutions.

Researchers found care teams weren’t explaining treatment plans, medications, or offering guidance regarding symptoms. Hospitals must do better to reduce the risk of complications.

The discounts will be applied to eligible medications when consumers check out, saving patients and providers headaches in searching for coupons.

The Pennsylvania system began offering acute care services at home more than two years ago. Vipul Bhatia of WellSpan talks about the factors in the program’s success.

Many employees say their mental health struggles are affecting their work, according to a One Medical survey. The poll also saw a gap between workers’ experiences and the expectations of HR managers.

In the COVID-19 pandemic, the number of hospitals offering acute care at home has surged. Chief Healthcare Executive spoke with doctors and leaders around the country about their experiences.

Experts say they’re alarmed by the increase in maternal mortality during the COVID-19 pandemic. Black women are much more likely to die of pregnancy-related complications.

Nearly half of adults with medical debt have been contacted by collection agencies, and some patients with lower-incomes aren’t getting discounted rates, according to the Urban Institute.

ECRI, a nonprofit focused on protecting patients, releases its annual list of the most pressing concerns. Marcus Schabacker, CEO of ECRI, talked with us about the leading issues.